Q010: when accessing the system, the browser will pop up a dialog box, asking to enter the internet account and password?

1. confirm whether the browser agent settings are correct;
2. confirm whether there are such situations in other systems;
3. confirm whether access to other people's computers is the same.

Q052: how to fill in the associated labor number when applying for an account number?

1. The associated person in the new application workflow account needs to fill in a normal workflow account related to the user's current application account;
2. The associated labor number will be brought out in the confirmation of account expiration. If it is not brought out, you can refer to the first entry to fill in a normal workflow account

Q011: received the email from the system, but there is no form to be signed for the to-do task?

1. confirm whether there are group tasks, that is, multiple people are responsible for the same task. This task has been passed by other signers
2. please confirm whether it belongs to 2in1 with other supervisors;
3. whether a general agent has been set up, and the form has been signed by the agent;
4. the form has been cancelled or deleted or changed to other signers.

Q012: can't you see the records signed by the agent in the completed tasks?

1. you can view the history check record in the agent history in the left menu

Q051: how to deal with the task that iPad can't sign off?

1. some systems do not support iPad signoff
2. open browser JavaScript and accept cookie functions. Please refer to the relevant settings for details.

Q025: how long does the proxy setting take effect?

1. the agent will start to take effect immediately after the agent is set successfully, that is, the agent can see the form in the to-do task immediately within the agent period;

Q037: the setting of the sign off supervisor is wrong. What should I do?

1. Confirm the correct supervisor
2. Enter the IT service electronic signature system and fill in the system data maintenance application form for modification

Q038: how to deal with the error of filling in the fee code and amount in the form?

1. for the reviewer, you can return the order directly.
2. for the applicant, you can contact the reviewer to return the order and modify it

Q040: the supervisor has changed, but the sign off supervisor in the process has not changed. What should I do?

1. Confirm whether the organization has taken effect or not
2. The sign off supervisor takes effect only for the documents submitted after taking effect, and the bill of lading will still be in the original sign off supervisor before taking effect
3. Enter the IT service electronic sign off system and fill in the system data maintenance application form for task transfer

Q041: how to change the management supervisor?

1. the economic management supervisor is set according to the expense code uniformly, and it is not necessary to change it under normal circumstances.
2. in special cases, please contact the leading economic management unit for handling

Q030: how can I change my email address?

1. fill in the correct email address, and the system will send a confirmation email to the new mailbox within 3 minutes.
3. confirm in the new mailbox

Q034: how can I help my supervisor find his password?

1. in general, I need to retrieve the password on the first page of workflow.
2. authorized by the supervisor, I can send email to the system administrator of it, and ask them to reset the password. The mail must be copied to the supervisor at the same time and needs to call 106 and the bill of lading is sent to the workflow administrator.

Q035: can't receive confirmation email after modifying email?

1. confirm whether the modified mailbox can receive and receive mail normally
2. confirm whether the modified mailbox format is correct
3. it will take 3 minutes to confirm the mailbox normally before receiving it

Q036: after modifying the mailbox, will the system still send the mail to the original mailbox?

1. confirm whether the mailbox modification is successful? (receive confirmation mail in the new mailbox and click the accept button)
2. individual systems do not use the workflow mailbox address. If you confirm that the mailbox is correct, please log in to the system that cannot receive the mail to modify the mailbox.

Q043: can VPN access workflow normally?

Normally, the VPN can access workflow portal normally after it is set up normally

Q044: I'm not in the company network. Can I access workflow portal on the Internet?

1. Workflow is published on the company's internal network, and the external network is generally inaccessible;
2. if there is such special needs, you can contact Fuhong network to establish VPN, and access the company's intranet address through VPN to access workflow

Q045: does the system support mobile signing for iPad?

1. most of the signings support iPad. Please refer to the iPad logo in the task list;
2. currently, only EPO does not support iPad signoff

Q046: can I use a browser other than ie to access the workflow system?

1. usually, it can be
2. the display style or format may be different

Q047: in the IT service E-Sign off system, when the process is set up, the selected sign off supervisor is not correct. What should I do?

1. confirm whether the workflow department code is correct;
2. contact it service electronic signature system for processing

Q048: is the data in the IT service electronic signature system inconsistent with the personnel system?

1. confirm whether the personnel system data is correct
2. confirm whether the workflow data is correct

Q049: is the cost code of IT service E-Sign system out of sync with the organization system?

1. confirm the correct code
2. please synchronize the data with the administrator

Q050: if the system doesn't know the website, what should we do?

1. enter keywords above the workflow portal to search;
2. search in the right menu of workflow portal.